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Foundational Projects

To create a strategic foundation for future-state integrated services and technologies at the University, the WVU Modernization Program initially will focus on several foundational projects.

IT Governance Reboot

The IT Governance Reboot project seeks to build greater alignment around strategic IT priorities, reduce unnecessary technical debt and enhance WVU’s technological infrastructure through the establishment of an enterprise-wide IT governance model. In general terms, an IT governance model is a formal framework that provides a structure for organizations to ensure that technology investments support the institution’s goals and objectives.

Data Management and Governance

The Data Management and Governance project seeks to enhance institution-wide data and analytics capabilities to support critical data-driven (academic and administrative) decision-making. The project will establish and operationalize a modern data warehouse along with the data governance and management structures necessary to standardize data definitions and improve data quality to support accurate data-driven decision-making.

Budget Model Redesign

The Budget Model Redesign project seeks to promote greater transparency and timeliness with WVU’s budgeting process. The project will focus on the design, development and implementation of a new budget model that defines cost and revenue allocation aligned with the University’s strategic objectives.

Chart of Accounts

The Chart of Accounts project seeks to create greater consistency in financial reporting strategies and processes at WVU. Efforts related to this project initially will focus on reviewing and restructuring the segments and hierarchies for capturing financial data in the general ledger.

Job Classification

The Job Classification project seeks to simplify and standardize how positions are classified at WVU by categorizing similar positions into “job families.” Job families are groups of jobs that are similar in the field/profession of the work as well as core accountabilities.

API Management Platform

The API Management Platform project will implement an Application Programming Interface (API) management platform to centralize control over API integrations while ensuring they continuously meet high performance and security standards. This project aims to establish a solution and set of processes and policies that promote a sustainable environment for building, testing, onboarding and managing APIs while ensuring adequate version control and security.

Application Development Platform

The Application Development Platform project seeks to increase the speed and consistency by which business application needs are delivered across the institution. The project will implement and operationalize an application development platform to rapidly deploy new web and mobile applications. This project aims to streamline the technology, architecture and engineering to be more efficient, agile and secure.

Information Security Strategy

As the University prepares to modernize its core systems, it is an opportune time to re-evaluate our information security strategy. The Information Security Strategy project will define our desired future state and create an information security strategy and roadmap for the next ten years.

Knowledge Base and Digital Assistant

The Knowledge Base and Digital Assistant project seeks to improve self-service for staff and students through the evaluation, selection and implementation of a virtual digital assistant (chatbot) tool. Once a selection has been made, the project will focus on using the digital assistant to build on the capabilities of a knowledge base and provide responses to knowledge base queries.

Content Services and Document Digitalization

The Content Services and Document Digitization project seeks to implement a content services platform to manage and control the institution’s important documents, as well as manage and automate business processes and workflow. The project will increase student and employee access to relevant forms, reduce WVU’s paper footprint and better secure sensitive information by digitizing HR, finance and student-related documents at the University. The project also will increase staff capacity and improve customer service by accelerating processes through automation and creating transparency through workflow.

Digital Experience Platform

The Digital Experience Platform project seeks to integrate core technologies to support the composition, delivery and optimization of personalized, digital user experiences for students, faculty and staff.

Robotic Process Automation

The Robotic Process Automation (RPA) project will establish RPA capabilities to improve efficiency and standardization by automating high-volume transactional processes to reduce manual data entry, rekeying and reconciliation.

Student Experience Assessment

WVU’s preliminary decision to defer a reimplementation of Banner and pursue a single-platform strategy was contingent on the ability to address current gaps with the technology enablement of student services and make improvements to the recruitment and student experience in the near-term. The Student Experience Assessment project will map and redesign the onboarding experience of underserved, at-risk and especially desired populations at WVU. Leveraging self-service and mobile, we will design a transparent and guided process for these students through recruitment, admissions, orientation and registration, matriculation and housing — rather than asking students to make their own way between the silos of the University. By improving the experience of those students previously considered “nontraditional,” WVU will improve the experience for all students.


The Enterprise Resource Planning (ERP) Request for Proposal (RFP) Creation and Evaluation project seeks to create an RFP document to identify the most appropriate ERP software solution that will meet WVU’s requirements. ERP refers to a type of software system that organizations use to integrate and manage an organization’s activities across multiple areas (e.g., finance, human resources and student information systems). The ERP solution WVU identifies should be highly configurable and extensible to minimize the need for customizations.


The Strategic Implementation Leader Services project seeks to identify and engage a partner to co-lead the implementation of a modern ERP solution at WVU. This work will include working with implementation teams at the University as well as the selected ERP vendor/integration partner.


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